Korean Notes 官方支援

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천천히, 같이 해결해요.

從掃描書頁到 Pro Voice、朗讀練習及 iCloud 同步, 請先在此查閱常見解決方法;如仍有疑問,可直接以電郵聯絡我們。

  • 基本功能 iOS / iPadOS 18+
  • 朗讀功能 iOS / iPadOS 26+
  • 支援裝置 iPhone + iPad

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繁體中文

Korean Notes 技術支援

最後更新:

Korean Notes 是一款協助使用者輸入、搜尋、整理、溫習及聆聽韓語詞彙的學習工具。 本頁提供安裝要求、主要功能說明、常見問題及聯絡支援的方法。

01

聯絡技術支援

建議先查看

如遇到無法自行解決的問題,請傳送電郵至 [email protected]。

為了加快處理速度,請提供:

  • App 名稱及版本號(可在 App 設定頁查看)
  • iOS / iPadOS 版本及裝置型號
  • 問題發生前的操作步驟
  • 預期結果與實際結果
  • 不含敏感資料的螢幕截圖(如適用)
  • 問題是否與 iCloud、Pro Voice、匯入、掃描、朗讀或訂閱有關

請勿於支援電郵中提供 Apple 帳戶密碼、付款卡資料、一次性驗證碼或其他登入憑證。

開啟預填電郵
02

App 與系統要求

主要介面 iOS / iPadOS 18 或以上
朗讀功能 iOS / iPadOS 26 或以上
支援裝置 iPhone 及 iPad
  • App 名稱為 Korean Notes;部分系統設定畫面可能暫時顯示為 KoreanWord。
  • 朗讀練習及測驗需要支援 Apple 裝置端語音辨識的裝置。
  • 部分功能需要網絡連線、Apple 語言包、iCloud 或有效的 Korean Notes PRO 訂閱。
  • 功能可用性可能因系統版本、裝置型號、地區及 Apple 服務支援情況而異。
03

開始使用

由輸入第一個詞語開始,只需完成以下幾個步驟。

  1. 01

    在「新增詞語」頁選擇「韓文鍵盤」或「掃描書頁或文字」。

  2. 02

    使用韓文鍵盤輸入詞語,或從相機/相簿讀取書頁文字。

  3. 03

    確認系統辨識的詞語與譯文,並選擇要儲存的項目。

  4. 04

    在儲存選項中選擇分類、資料夾及標籤。

  5. 05

    在詞語列表查看、播放、測驗或練習已儲存的詞語。

04

掃描及匯入詞語

相機、語言包及文字辨識問題的處理方法。

掃描功能無法開啟相機
  1. 01

    前往 iOS/iPadOS「設定」,搜尋 Korean Notes;如找不到,亦請檢查 KoreanWord。

  2. 02

    開啟「相機」權限。

  3. 03

    強制關閉並重新開啟 App。

使用「從相簿選擇」時,請確認 App 可讀取所選相片。Korean Notes 僅會處理你主動選取的影像。

系統提示下載語言包

掃描、自動填寫簡短意思及例句翻譯會使用 Apple 提供的裝置端翻譯功能。首次使用某個語言組合時,系統可能要求下載語言包。

  1. 01

    保持網絡連線,按指示下載韓文、英文及中文語言包。

  2. 02

    下載完成後返回掃描或翻譯頁面。

  3. 03

    如狀態沒有更新,請關閉該頁後再重新進入。

語言包由 Apple 管理。如裝置或系統版本不支援某個語言組合,App 會顯示不支援訊息。

辨識結果包含中文或其他錯誤文字

OCR 可能將形狀相近的中文或其他文字誤認為韓文。請在翻譯及儲存前,於相片預覽逐項檢查辨識框;點選不需要的文字以取消選取,僅保留正確的韓語詞語。

匯入文字後一直停留於翻譯狀態
  1. 01

    確認韓文、英文及中文語言包已下載,網絡連線正常。

  2. 02

    確認每一行均為有效文字,避免加入大量空白行或混合格式。

  3. 03

    返回上一頁後再重新嘗試。

  4. 04

    如問題持續停滯,請記錄停滯的步驟及畫面顯示的文字,並連同 App 版本聯絡支援。

05

字典及詞語搜尋

Korean Notes 會將搜尋詞語傳送至 KRdict(韓國國立國語院 Korean Basic Dictionary), 以取得詞義、例句及發音資料。

若搜尋沒有結果:

  1. 檢查網絡連線及韓文拼寫。
  2. 稍後再試;KRdict 可能暫時未能回應。
  3. 如同一拼寫有多個詞義,在結果清單中選擇正確項目。
  4. 對於尚未取得詳細資料的詞語,可在詳情頁使用「透過 KRdict 獲取更多資訊」再次查詢。

字典內容及可用性由 KRdict 提供。如不同意將搜尋詞語傳送至 KRdict,請不要使用需要字典查詢的功能。

06

發音、TTS 及 Pro Voice

系統發音

使用 Apple 裝置端文字轉語音;已安裝語音可離線使用。

Pro Voice

透過雲端生成更自然語音;已下載音檔會快取於裝置。

沒有聲音
  1. 01

    確認裝置媒體音量不是靜音。

  2. 02

    在 App 設定中檢查所選的發音方式為「系統發音」或「Pro Voice」。

  3. 03

    播放單一詞語,以排除播放清單或背景播放問題。

  4. 04

    如使用 Pro Voice,確認網絡連線正常。

  5. 05

    在設定中清除 Pro Voice 音檔快取,然後重新播放。

  6. 06

    如聲音仍中斷,請重新啟動 App 後再次嘗試。

清除 Pro Voice 快取後無法離線播放

清除快取會刪除裝置上的音檔副本。相關詞語需要再次連接 Pro Voice 服務下載或重新取得語音後,才可再次離線播放。清除音檔快取不會刪除詞語或學習紀錄。

07

朗讀練習及朗讀測驗

朗讀功能需要麥克風及語音辨識權限,首次使用時亦可能需要下載 Apple 韓文語音模型。

  1. 01

    確認裝置使用 iOS/iPadOS 26 或以上。

  2. 02

    在系統設定為 Korean Notes/KoreanWord 開啟「麥克風」及「語音辨識」。

  3. 03

    如畫面提供韓文語音模型下載按鈕,保持網絡連線並完成下載。

  4. 04

    請在安靜環境重新嘗試,並待提示出現後再開始朗讀。

  5. 05

    如錄音後仍未顯示結果,請返回上一頁重試;如問題持續,請重新啟動 App。

08

Korean Notes PRO 訂閱

付款由 Apple 透過 App Store 處理;Korean Notes 不會取得完整付款卡資料。功能及價格以購買畫面顯示為準。

無法購買或載入方案
  1. 檢查網絡連線。
  2. 確認裝置已登入正確的 Apple 帳戶。
  3. 前往 App Store 確認付款方式有效。
  4. 強制關閉並重新開啟 App,稍後再試。
已付款但 App 未顯示 PRO
  1. 確認 App 使用購買時所用的同一個 Apple 帳戶。
  2. 在訂閱頁面選擇「還原購買」。
  3. 重新啟動 App 後再次檢查訂閱狀態。
  4. 如仍未恢復,請提供購買日期、已遮蓋付款資料的訂單截圖及 App 版本聯絡支援。
取消或管理訂閱

前往 iOS/iPadOS「設定」→ Apple 帳戶 →「訂閱」取消或更改方案。移除 App 不會自動取消訂閱。

09

iCloud 同步

當 iCloud 可用時,Korean Notes 會將詞語、分類、資料夾、標籤及練習紀錄同步至使用者的私人 iCloud 資料庫。

如 App 顯示「Local only」,請先保留裝置上的資料並聯絡支援,請勿立即刪除 App。
  1. 01

    確認裝置已登入 iCloud,並有足夠儲存空間。

  2. 02

    允許 Korean Notes 使用 iCloud,連接穩定網絡後重新開啟 App。

  3. 03

    在 App 個人中心檢查目前顯示「iCloud Sync」或「Local only」。

  4. 04

    資料尚未同步前,請勿移除 App、重設裝置或刪除資料。

10

畫中畫及影片播放

「播放影片」及畫中畫需要支援的 iOS/iPadOS 版本、裝置及系統設定。

  1. 返回 App,停止目前播放。
  2. 強制關閉並重新開啟 App。
  3. 確認沒有開啟省電模式或限制背景活動。
  4. 如從畫中畫返回 App 後只見黑畫面,請按播放一次以重新建立畫面。
  5. 如問題持續,請記錄裝置型號、iOS 版本及操作步驟。
11

儲存空間及資料管理

  • 詞語、分類、資料夾、標籤及練習記錄可在 App 內刪除。
  • Pro Voice 音檔可在 App 設定中的快取區查看大小並清除。
  • 可在 iOS/iPadOS 設定中控制 App 的 iCloud 存取。
  • 解除安裝 App 會刪除裝置上的本機資料;iCloud 副本是否保留取決於 Apple iCloud 設定及同步狀態。
12

聯絡前的基本檢查

如問題涉及顯示或版面,請註明畫面方向(橫向/直向)、裝置類型(iPhone/iPad)及動態字體設定。

如問題可能影響已儲存資料,請先停止重複操作並聯絡支援,以減少資料遺失風險。
English 繁體中文

English

Korean Notes Support

Last updated:

Korean Notes is a Korean vocabulary learning app for entering, searching, organising, reviewing, and listening to Korean words. Find system requirements, troubleshooting guides, and ways to contact support below.

01

Contact support

Start here

Email [email protected] if you cannot resolve an issue using this guide.

Please include:

  • App name and version
  • iOS or iPadOS version and device model
  • Steps taken before the issue occurred
  • Expected and actual results
  • A screenshot without sensitive personal information, where helpful
  • Whether the issue involves iCloud, Pro Voice, import, scanning, read-aloud, or subscriptions

Never send your Apple Account password, card details, one-time verification code, or other login credentials.

Open pre-filled email
02

App and system requirements

Main interface iOS / iPadOS 18 or later
Read-aloud iOS / iPadOS 26 or later
Devices iPhone and iPad
  • The app is named Korean Notes. Some system settings screens may still display KoreanWord.
  • Read-aloud practice and quizzes require a device that supports Apple's on-device speech recognition.
  • Some features require an internet connection, Apple language packs, iCloud, or an active Korean Notes PRO subscription.
  • Feature availability may vary by OS version, device model, region, and Apple service availability.
03

Getting started

Save your first Korean word in a few steps.

  1. 01

    Open Add Word and choose Korean Keyboard or Scan a Page or Text.

  2. 02

    Enter a word with the Korean keyboard, or read words from a photo.

  3. 03

    Review the recognised words and translations, and select the items to save.

  4. 04

    Select a category, folder, and tags in Save Options.

  5. 05

    View, play, test, or practise the saved words from the vocabulary list.

04

Scanning and importing words

The camera does not open
  1. 01

    Open iOS/iPadOS Settings and find Korean Notes. Check KoreanWord if needed.

  2. 02

    Enable access to the Camera.

  3. 03

    Force-close and reopen the app.

If you use Choose Photo, make sure the app can read the selected image. Korean Notes processes only images that you explicitly choose.

A language pack is required

Scanning, automatic short meanings, and example translations may require an Apple language pack when a language pair is first used.

  1. 01

    Keep an internet connection available and download the required Korean, English, and Chinese packs.

  2. 02

    Return to scanning or translation when the download completes.

  3. 03

    If the status does not refresh, leave and reopen the page.

Language packs are managed by Apple. An unsupported language pair produces an in-app message.

OCR includes Chinese or incorrect text

Optical character recognition may mistake characters with a similar shape for Korean. Review each recognition box in the photo preview and deselect unwanted lines before translating or saving.

Import remains on the translation step
  1. Confirm that the required language packs are installed.
  2. Check the network connection.
  3. Make sure each line contains valid text and avoid excessive blank lines or mixed formatting.
  4. Go back and try the import again.
  5. If it remains stuck, note the exact step and on-screen message, then contact support.
05

Dictionary search

Korean Notes sends search terms to KRdict, the Korean Basic Dictionary operated by the National Institute of Korean Language, to retrieve meanings, examples, and pronunciation data.

If a search returns no result:

  1. Check the network connection and Korean spelling.
  2. Try again later; KRdict may be temporarily unavailable.
  3. If one spelling has several meanings, select the correct entry.
  4. On a word-detail screen, use Get More Information from KRdict to search again.

Dictionary content and availability are provided by KRdict. Do not use dictionary features if you do not want the search term sent to KRdict.

06

Pronunciation, TTS, and Pro Voice

System Voice

Apple's on-device text-to-speech; installed voices can work offline.

Pro Voice

Generates natural speech in the cloud; downloaded audio is cached on the device.

No sound
  1. 01

    Check that the device's media volume is not muted.

  2. 02

    In app Settings, check whether System Voice or Pro Voice is selected.

  3. 03

    Play a single word to rule out playlist or background-playback issues.

  4. 04

    If using Pro Voice, check the internet connection.

  5. 05

    Clear the Pro Voice cache in Settings and try playback again.

  6. 06

    Restart the app if audio continues to cut out.

Pro Voice does not play offline after clearing the cache

Clearing the cache removes device copies of the audio. Affected words must connect to the service again before they can play offline. Clearing this cache does not delete words or learning records.

07

Read-aloud practice and quizzes

Read-aloud features need Microphone and Speech Recognition permission. The first use may require an Apple Korean speech model download.

  1. 01

    Confirm that the device runs iOS/iPadOS 26 or later.

  2. 02

    Enable Microphone and Speech Recognition for Korean Notes or KoreanWord in Settings.

  3. 03

    Keep the device online and complete any Korean speech-model download.

  4. 04

    Try again in a quieter environment and speak only after the prompt appears.

  5. 05

    Leave and reopen the page if no result appears, then restart the app.

08

Korean Notes PRO subscriptions

Apple processes payments through the App Store. Korean Notes does not receive full payment-card details.

Plans will not load or the purchase cannot start
  1. Check the internet connection.
  2. Confirm that the device is signed in to the intended Apple Account.
  3. Check that the App Store payment method is valid.
  4. Force-close and reopen the app, then try again later.
Payment completed but PRO is not active
  1. Confirm that the app is using the same Apple Account used for the purchase.
  2. Select Restore Purchases.
  3. Restart the app and check the subscription status.
  4. If access is not restored, contact support with the purchase date, an order screenshot with payment information covered, and the app version.
Cancel or manage a subscription

Use iOS/iPadOS Settings → Apple Account → Subscriptions. Deleting the app does not automatically cancel a subscription.

09

iCloud sync

When iCloud is available, Korean Notes stores vocabulary, categories, folders, tags, and exercise records in the user's private iCloud database and syncs them between signed-in devices.

If the app says Local only, preserve the data on the device and contact support before deleting the app.
  1. 01

    Confirm that the device is signed in to iCloud and has sufficient storage.

  2. 02

    Allow Korean Notes to use iCloud, then connect to stable internet and reopen the app.

  3. 03

    Check whether storage is shown as iCloud Sync or Local only.

  4. 04

    Do not remove the app, erase the device, or delete data before synchronisation completes.

10

Picture in Picture and video playback

Play Video and Picture in Picture require a supported iOS/iPadOS version, device, and system configuration.

  1. Return to the app and stop the current playback.
  2. Force-close and reopen the app.
  3. Check that Low Power Mode or background-activity restrictions are not interfering.
  4. If closing the video from Picture in Picture leaves a black screen, press Play once.
  5. If the issue continues, note the device model, iOS version, and reproduction steps.
11

Storage and data management

  • Vocabulary, categories, folders, tags, and exercise records can be deleted inside the app.
  • Pro Voice audio usage can be reviewed and cleared in app Settings.
  • iCloud access can be controlled in iOS/iPadOS Settings.
  • Deleting the app removes local data. Whether an iCloud copy remains depends on Apple iCloud settings and sync state.
12

Basic checks before contacting support

For layout issues, include orientation, device type, and Dynamic Type setting.

If an issue may affect stored data, stop repeating the operation and contact support first.

仍無法解決?

請與我們聯絡。

請附上 App 版本、裝置型號及重現步驟,以便我們更快找出原因。

電郵技術支援